Flat Rate Shipping Effective 11/2008

Please note that Ship Day, Weekends and all holidays are not transit days.

We ship to all 50 states and Canada. All gift baskets can be shipped to any of the 50 states or Canada by selecting the appropriate shipping option. 75% of the US delivers in 3 business days or less via Ground as we are centrally located.

Same Day Shipping:
Orders received before 10:30AM Mountain Time (for Expedited shipping) and 12PM Noon Mountain Time (for Ground shipping) weekdays are generally shipped the same business day unless otherwise specified. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.

Shipping Methods:
Providing the most economical shipping cost to you is very important and therefore we ship using several carriers. Various shipping methods will be used to ensure your gift arrives within the timeframe you select. Please supply both the physical address and P.O. Box information with all orders.

Carrier Info & Delivery Times:

• Ground - Delivers in 5 business days. View Transit Time Map
• 2 - 3 Day - Delivers within 3 business days.
• 2 Day - Delivers in 2 days.
• Next Day - Delivers next business day with limited exceptions.
• UPS Standard to Canada - Selecting this option will deliver your gift within Canada to include all import and duty taxes along with any brokerage fees. No additional fees will be incurred by the recipient. Delivery service is ground and time varies depending on the delivering location. Please allow 7 - 10 business days for delivery. Tracking will be provided so that you may follow your gift’s progress thru UPS’s transport and delivering system.

Additional Fees:

• UPS Redirect Fee - If a wrong/insufficient address was provided at time of order or if your package needs to be redirected for any reason, a redirect fee will be charged to you. You may assist UPS directly by contacting them at 1-800-742-5877.
  The Redirect Fees are as follows:
  • Ground Redirect $10
  • Air Redirect $15
  • Intercept Fee $15

• Return Package Fee - A Redirect Fee of $10 plus original shipping cost for return. Per UPS policy, all returned parcels will be returned and billed using the same service as originally shipped. Therefore Next Day Air parcels will be returned Next Day Air.
• If package is redirected multiple times, a redirect fee each time will be assessed.
• USPS Redirect Fees - If your package was shipped using USPS and a wrong/insufficient address was provided at the time of order and your package can not be delivered for any reason, the package will be returned to us as “undeliverable”. Should this happen no refunds will be issued.

Disclaimer:
With the volume that any shipping carrier delivers on any given day throughout the world, there are some packages that simply do reach their destination within the timeframe expected. It is very unfortunate when this happens however, we cannot provide a financial guarantee on another company’s performance. We trust you will understand.

Package Tracking:
You will be supplied your tracking number or delivery confirmation number so you have constant access to your package information.
UPS Tracking
FedEx Tracking
USPS Track & Confirm
DHL Express Tracking

Bulk Shipping:
Bulk shipping is determined by the number of boxes required to safely ship your gifts. One box is allowed for regular shipping so if your order requires multiple shipping boxes, you will be billed accordingly.

Cookie Bouquet:
For details regarding our Cookie Bouquets please see our Cookie Bouquet FAQ's.

Fruit Gift Basket Shipping:
Fruit gifts cannot be in transit longer than 3 days or over weekends due to their perishable and fragile nature. Therefore, please check the transit time map to make sure your destination will deliver within three (3) days via ground or upgrade the shipping to 3 day or faster. Orders placed that will not deliver via the shipping method selected prior to the weekend will be held and shipped the following Monday. Fruit gifts can not be shipped to Canada or military address (APO/FPO). Below is a simple guideline to follow.

Available shipping methods per when order is placed for shipping/delivery that week:

• Monday: Ground (if destination is within 3 days), 3 Day, 2 Day, Next Day available.
• Tuesday: Ground (if destination is within 3 days), 3 Day, 2 Day, Next Day available.
• Wednesday: 2 Day, Next Day available.
• Thursday: Next Day available
• Friday: All orders will be held for shipping on Monday